Order Help

We understand quitting can be difficult, so we want to make the use of our products as easy as possible. If you have questions about Nicorette or NicoDerm CQ products, use our customer service email.

Returns & Exchanges

Returns and exchanges are easier than ever with our new policies.

Billing, Cancelling & Modifying Orders

Need to change your order? Click here.


View your order status, shipping information and more here.

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Satisfaction Guarantee

At Nicorette, your satisfaction with your purchase is top of mind. If you’re not happy with your purchase, we will refund your order.

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Subscription Guide

With our subscription guide, you can find everything you need to know about your subscription, all in one place for your convenience.

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Frequently Asked Questions

Take advantage of our customer service line [1-855-328-4234] or check out our FAQ Page for all product-related questions. We’re here for you, so you can start stopping as successfully as possible.

At this time, we are not able to make any changes to the items in your order once the order has been placed or cancel your order. Please be sure to carefully review your order summary prior to submitting your order.

Orders are typically delivered within 5 - 8 business days. Actual delivery time depends on shipping distance and may vary.

To start a new subscription, navigate to the product of interest, select your desired frequency, and select "Subscribe Now" from the product page. Please note: at this time, Patches are not eligible for subscriptions.

We currently ship to the contiguous United States. Unfortunately, we don't ship to Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands at this time.

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