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Frequently Asked Questions

USING NICORETTE

  • You should use Nicorette for the full 12 weeks to improve your chances of success. However, if you find that you need to use Nicorette longer than 12 weeks, the FDA has determined that it is acceptable to do so in most cases. Talk to your doctor or healthcare provider if you feel the need to use Nicorette for longer than 12 weeks.

    FDA Consumer Health Information. Nicotine replacement therapy labels may change. April 2013. Available at http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm345087.htm

  • There is specific way to chew Nicorette Gum. Watch the video to learn the correct way.

  • The goal of Nicorette is to slowly reduce your dependence on nicotine. Watch the video to learn about how much gum you should chew in a day.

  • Using Nicorette Lozenges and mini Lozenges allows users to gradually reduce their dependence on nicotine over time. Watch the video to find out how many lozenges or mini lozenges to take throughout the day.

  • Quitting smoking isn’t easy. But you’ll feel a lot better than you would if you quit cold turkey. That's because Nicorette helps reduce nicotine withdrawal symptoms, which can include things like depressed mood, insomnia, irritability, frustration, anxiety, and restlessness. And since the benefit of quitting smoking is such a positive thing for your body and mind, you should start to feel better, both physically and emotionally, because of the decision you’ve made.

  • Quitting smoking may be one of the hardest things you'll ever do, but the benefits of quitting are worth it. Cigarette smoke delivers nicotine very quickly into the body along with over 7,000 chemicals, 69 of which are known carcinogens. The active ingredient in Nicorette is a low dose of therapeutic nicotine that's gradually absorbed by your body to help reduce nicotine withdrawal symptoms, such as a cigarette cravings, depressed mood, insomnia, irritability, frustration, anxiety and restlessness. The goal of using Nicorette is to slowly reduce your dependence on nicotine by following a schedule where you use less and less over the course of a 12-week program. NRT, along with behavioral support, can double chances of success.

  • No, the Food and Drug Administration (FDA) has approved the use of Nicorette only as a stop-smoking aid for cigarette smoking.

  • You can start immediately. Choose a start date for your quit and begin to use Nicorette that day.

    Consult the user’s guide for complete directions and other important information.

  • Eating or drinking even mildly acidic foods and beverages directly before using or while using Nicorette inhibits nicotine absorption into your bloodstream. A basic alkaline pH is required for the nicotine in Nicorette to be properly released from the gum and absorbed through the lining of your mouth. We recommend waiting 15 minutes after eating or drinking before using Nicorette.

Product

Dos and don’ts

  • The whole reason to use Nicorette is to quit smoking. Once you’ve made the decision to quit, you should choose a date to stop smoking and start using Nicorette that day. It is okay if you slip up and have a cigarette. You can still continue your quit attempt and keep using Nicorette as directed. Just throw away your cigarettes and get back to your quit plan. The FDA has determined that there are no significant concerns with using NRT products like Nicorette at the same time as another nicotine-containing product like a cigarette.

  • Right after quitting, you should try to avoid alcohol, coffee, and other beverages you associate with smoking.

  • If you are pregnant or breast-feeding, only use this medicine on the advice of your healthcare provider. Smoking can seriously harm your child. Try to stop smoking without using any nicotine replacement medicine. This medicine is believed to be safer than smoking. However, the risks to your child from this medicine are not fully known.

  • If you are concerned, your doctor or pharmacist is the best person to advise you based on your medical history and present state of health. We specifically recommend you ask a doctor before use if you have:

    • Heart disease, recent heart attack, or irregular heartbeat. Nicotine can increase your heart rate.
    • High blood pressure not controlled with medication. Nicotine can increase your blood pressure.

    Also, ask a doctor or pharmacist before using if you are:

    • Using a non-nicotine stop-smoking drug.
    • Using prescription medicine for depression or asthma. Your prescription dose may need to be adjusted.
  • Any questions about drug interactions between medications should be answered by your physician or other healthcare professional. Talk to your doctor if you take other medications. The active ingredient in Nicorette is nicotine, which is already in your system if you are a smoker. Talk to your doctor about this, especially if you use a non-nicotine stop-smoking drug or take prescription drugs for asthma or depression.

  • Nicorette Gum is sugar free. However, it may stick to dentures, dental caps, or partial bridges. Consult your dentist or consider using Nicorette Lozenges or mini Lozenges instead.

  • Make every effort to keep Nicorette out of reach of children and pets. In case of accidental ingestion, get professional assistance or contact a poison control center immediately.

ABOUT QUITTING

  • Every quit smoking journey is different but there are some simple ways to find your motivation. Watch the video to the right for some quit-smoking tips.

  • Nicotine delivered by cigarettes is so addictive that people often underestimate how difficult it is to resist cravings using willpower alone. Nicorette delivers a controlled amount of nicotine to your system to help soothe your physical cravings and allows you to focus on mental aspects of your quit. Using Nicorette as directed doubles your chances of quitting.*

    *Doubles your chances of quitting vs. placebo. Use as directed. Behavioral support program increases chances of success. Many people require several quit attempts to stop smoking. This product is part of an 8-12-week program.

  • When it comes to quitting smoking, weight gain is a common concern. Even if you do gain a bit, it’s nothing compared to all the good things you’re doing for yourself. If you continue to gain weight after a few months, try to analyze what you’re doing differently. Reduce your fat intake, choose healthy snacks, and increase your physical activity to help burn off extra calories.

  • Don’t be discouraged by slip-ups. Learn from them. Use a slip-up to find your smoking triggers and then avoid the situations that cause them. Watch the video for more information.

  • You can. You just haven't succeeded yet. Even if you've made it a day, a week, or a month — you've made it. Try to learn from your mistake. Figure out why you fell off the wagon so you can avoid putting yourself in similar situations in the future, choose a new quit date, and then try again. This time, you may be able to quit for good!

MyQuit App Setup

  • The MyQuit App can be downloaded on iOS and Android smartphones and tablets.

    You can also access MyQuit on the web. Sign up or log in here (https://www.quit.com/registration.html).

    If you try to download The MyQuit App on an unsupported device, you won’t be able to download the app. You’ll receive a message to let you know that your device is not supported.

  • If you’re having issues downloading The MyQuit App it may be due to a problem with your Internet connection - either from your wireless connection or with your Internet service provider.

    Internet connection

    Make sure you have the latest version of MyQuit from the App Store/Google Play and that it is supported by your mobile device.

    Restart your phone.

    Make sure the Airplane Mode is off.

    With iOS, delete all your saved Wi-Fi passwords: go to Settings >General >Reset tap Reset Network Settings

    With Androids, check the background is not restricted by going into your phone's Settings >Apps >WhatsApp >Data usage and make sure background data is not restricted.

    Reinstalling

    Try deleting and reinstalling the app. (Please see related FAQ)

  • You will be asked to sign up providing your profile details including your email address and password the first time you use the app. You won't have to provide them again unless you use the app on a different device. You can register on Quit.com and on The MyQuit App on any supported device. If you have registered on Quit.com, you should use the same login details on The MyQuit App.

  • The MyQuit App only works using an Internet connection, either with your wireless connection or with your Internet service provider. If you are unable to access the app, your device may be temporarily disconnected from the Internet.
    Please check your Wi-Fi connection or data network is working properly and your phone is connected to the relevant network. You may need to reboot your phone.

  • The MyQuit App is free. You can download it as many times as you want.

  • Whether you originally registered on Quit.com or on The MyQuit App itself, you will be able to log back in to your account on any device using your profile - your email address and password.

  • Please follow the next steps to reinstall MyQuit according to the type of device you use:

    iPhone

    On the Home Screen, hold The MyQuit App icon until the icon starts wiggling

    Close the app by clicking on the x in the top left corner

    Click on the Delete button in the pop-up screen

    Click on the Home button

    Go into the App Store and re-download The MyQuit App.

    Android

    First uninstall MyQuit in your phone’s settings. Go to Settings >Apps > MyQuit > Uninstall.

    Go into Google Play - click on (play.google.com/store) and start downloading The MyQuit App.

    Once you have the app open, agree to our Terms of Use and verify your phone number.

MyQuit App Features

  • If you have issues using the app and its features it may be due to a problem with your Internet connection - either from your wireless connection or with your Internet service provider.
    Internet connection

    Make sure you have the latest version of MyQuit from the App Store/Google Play and that your device supports the app.

    Restart your phone.

    Make sure the Airplane Mode is off.

    In iPhones, delete all your saved Wi-Fi passwords: go to Settings >General >Reset tap Reset Network Settings

    In Androids, check that the background is not restricted by going into your phone's Settings >Apps >WhatsApp >Data usage and make sure background data is not restricted.

    Reinstalling

    Try deleting and reinstalling the app. (Please see related FAQ)

  • There are several reasons you may not be able to receive notifications:

    The first thing to do when encountering this issue is to check that you have a good Internet connection and that your phone’s sound & notification settings are properly configured.

    You may have deactivated some or all of the notification settings. To reactivate them, go to your Profile > Settings > Notifications. In this section of the app, three options can be activated/deactivated: Tracking Reminders, Motivators, and General notifications. The first time you access The MyQuit App, notifications are automatically activated.

    You may also have unchecked Show notifications in Android Settings > Apps > MyQuit; in iPhone >Settings > Notifications > MyQuit >Allow Notifications.

  • In order to stop receiving notifications from your MyQuit App you can simply adjust your settings within the app:

    To deactivate them, go to your Profile > Settings > Notifications. In this section of the app, three options can be deactivated: Tracking Reminders, Motivators, and General Notifications. Please note that the first time you access The MyQuit App, notifications are automatically activated.

    You may also deselect ‘Show notifications’ in Android > Settings > Apps > MyQuit.
    Or you can deselect ‘Allow Notifications’ in iPhone > Settings > Notifications > MyQuit

  • If you wish to invite your friends to join MyQuit, go to >Profile >Settings >Share app, and choose the platform you would like to share it on.

    You can also share your achievements with friends by showing the badges you have earned. Go to Badges and coupons > Select your chosen Badge/Coupon >Share.

  • In your “What’s your why?” section, you have two different ways to upload a photo onto your dashboard: you can either click on “Open photo library” to select a photo you already have on your phone or alternatively click on “Take a photo”. When you upload a photo from your photo library make sure the quality is high enough and the format is adapted to your phone screen so that it will not appear blurry on your dashboard. Alternatively, you can also avoid cropping it too much in order for the photo pixels to not be shown. Taking a photo directly from your phone will keep the quality and format provided by your phone. Therefore you should not experience any problems choosing this option.

  • The first time you access The MyQuit App, notifications are automatically activated and update you on your progress. If you wish to get some specific type of notifications only, you can do so by going into your Profile > Settings > Notifications. Three options can be activated/deactivated: Tracking Reminders, Motivators, and General Notifications.

    Tracking Reminders are small reminders which pop-up and remind you to keep you MyQuit App up-to-date. E.g. “Keep logging your cravings. It’ll help you learn when they happen most, so you can be prepared.”

    Motivators are motivational quotes to help you stay positive during your quit. E.g. “Get rid of smoking reminders today, like cigarettes, ashtrays, and lighters. Freshen up the places you smoke, so the smell doesn't trigger a craving. Tomorrow's your quit day. You can do this.”

    General notifications encompass other general notification messages from the app.

  • If you wish to delete or deactivate your account, please contact our Customer Service Support, providing the email address linked with your account. Because we value your feedback and want to improve the app wherever possible, we’d also appreciate hearing how we can improve MyQuit and if it helped you in your quit.

    -- Need GSK address email or phone number for user to contact --

  • While you install the app on your phone, The MyQuit App will automatically ask you permission to access your phone photo library and your camera.

    You can also do it manually:

    iPhone
    You can grant permission by changing your iPhone's privacy settings:

    1. Go to iPhone Settings > Privacy.
    2. Tap Photos.
    3. Make sure MyQuit is set to ON.

    Android

    1. Go to >Settings >Applications
    2. You will see a list of the apps installed on your device. Select MyQuit
    3. On the app info screen, click on “Permissions”

  • To edit your profile information, Go into >Profile in the navigation at the bottom of your screen.

    If you would like to change your personal details (e.g.: Name), click on >Edit Profile. Click the Save button to save your information.

    If you would like to adjust your start date, click on >MyQuit plan and select a new date and adjust the product you are interested in using. Click on the ‘Help Me Choose’ button if you would like to access the suggestion tool. Click on the ‘Submit’ button when you are done.

    In your Profile section, you can also access and change your amount of cigarettes you smoked per day (click on >Cigarette use), your “What’s your why?” (click on “What’s your why?” image), take a tour, and access the FAQ.

  • Click on your ‘iWatch’ app on your phone and scroll down to find the ‘MyQuit’ app listed.

    Click on the ‘MyQuit’ app and activate setting to ‘Show App On Apple Watch’.

    This will begin installing the app to your iWatch.

    The way that you log cravings and slips-ups is the same as the app on your phone.

MyQuit App General Questions

  • MyQuit values your privacy. For more information about how MyQuit may use your information, please visit the GSK Privacy Statement page at http://privacy.gsk.com/us/english.

  • Please refer to the Terms of Use of GSK http://terms.gsk.com/us/english and the Privacy Policy http://privacy.gsk.com/us/english.

  • One of the first steps to set-up your account on The MyQuit App is to create your “What’s your why?” section. The “What’s your why?” section allows you to upload a photo or image reminding you of the reason(s) you want to quit smoking. For example, some may want to upload a picture of their children as a motivation. This section appears at the top of the dashboard, and shows up every time you open up The MyQuit App. The photo can be changed by double tapping on it or alternatively going into your profile. If you wish to enable the “What’s your why?” section on your device, you will need to give MyQuit access to your photo library and camera

  • The MyQuit App uses the same Internet data as browsing the web and using email on your phone. If using your cellular data while roaming usually costs you extra, you will probably also be charged extra by your mobile provider for using The MyQuit App.

    However, we recommend you to contact your mobile service provider regarding the different international Internet roaming plans available. If you currently do not have an international plan, we advise that you turn off your roaming option while abroad to avoid extra charges: go into the >Settings of your phone, then into >Mobile Data.

  • Whether you originally registered on Quit.com or on The MyQuit App itself, you will be able to log back in to your account on any device using your profile details - your email address and password. We also advise changing your password when you reinstall the app on your new phone.

  • GSK uses and protects any information that you give to us. We collect personally identifiable information (PII) that you provide to us, which is information that identifies you as an individual. We only do this when you have agreed to our request for that information. This PII may include your name, address, telephone number and email address.

    We may use the information:

    • to respond to your requests
    • to improve our level of service
    • to improve the content of our communications
    • to provide you with tips, helpful information, product news and updates
    • to notify you of our new products and services
    • to seek your views on our products and services
    • to consider your application for employment
    • for our own administrative and quality assurance purposes
    • for other purposes that may be detailed on the website or mobile application

    Please find our Privacy Statement here (http://privacy.gsk.com/us/english). It will give you more details about the way we use your data.

MyQuit Band Setup

  • The MyQuit Band is compatible with iPhone and Android.

  • Follow these steps:

    •  Go to your phone settings and activate the Bluetooth.
    • Go into your profile, the click on “MyQuit Band” and then “Connect a wristband”.
    • You will then get to an instructions screen to activate your MyQuit Band: press and hold down the center button and the two side buttons simultaneously to wake your MyQuit Band.
    • In the app, click on “Connect”. Your phone will be searching for the device.
    • Once the MyQuit Band has been found, Bluetooth will ask you to pair it with your phone, click “Pair”. If you do not wish to have this MyQuit Band connected, go back into your profile, go to MyQuit Band, and click “Disconnect wristband”.

    Activating you band

    • Press and hold the central and two side buttons – sure, that’s all three buttons as once.
    • Wait for three lights to blink together.
    • That’s it, you’re good to go.

    Returning the MyQuit Band follows the CVS money back guarantee policy. Most unopened items in new condition purchased from a CVS Pharmacy store or on CVS.com can be returned to any CVS Pharmacy store within 60 days of purchase for exchange or refund subject to the restrictions and requirements stated in their return policy. CVS reserves the right to limit or refuse any refund or exchange. For a full copy of the return policy visit CVS.com/ReturnPolicy

MyQuit Band Features

  • The MyQuit Band is simple and intuitive to use. Three LED indicator lights allow you to see when there’s a notification or that The MyQuit Band is successfully receiving a logged craving or slip-up. Three buttons on The MyQuit Band are what allow you to enter your data.

  • To log a craving, press the two side buttons simultaneously. Hold down for longer to increase the intensity value of your craving. The intensity value is indicated by the LED lights. 1 light = mild craving, 2 lights = moderate craving, 3 lights = strong craving. Don’t worry about forgetting which buttons to press. There are reminders to help you seamlessly use your MyQuit Band. If a craving is logged incorrectly, it’s easy to correct to avoid hampering the effectiveness of your MyQuit Band.

    You can also log cravings when connecting your MyQuit Band to The MyQuit App.

    Mild craving?

    • You’ve got this.
    • Hold both side buttons in for 2 seconds.
    • Wait for one light to blink, then release.

    Strong craving?

    • It’s tough but manageable.
    • Hold both side buttons in for 4 seconds.
    • Wait for two lights to blink together, then release.

    Super-strong craving?

    • OK, it’s really hard now but you can fight it.
    • Hold both side buttons in for 6 seconds .
    • Wai t for three lights to blink together, then release.
  • You cannot log a location for your craving on your MyQuit Band. However, you can adjust the location of your log when you connect your MyQuit Band to The MyQuit App on your phone. On your dashboard, in the ‘Cravings’ section, click on ‘Tap here to edit’ and you can choose individual cravings to edit the location details.

    By default, your cravings logged using your MyQuit Band have their location saved as ‘Other’ when synced with the app. You can view this in your ‘Location’ chart on your dashboard. If you accidently log the wrong location, it’s easy to fix through your phone on The MyQuit App.

  • To log a slip-up, press and hold down the center button on your MyQuit Band. You’ll be reminded about which button to press, so don’t worry about memorizing every function.

    Once you have connected your MyQuit Band to The MyQuit App, instructions will be provided to help you understand how to log your slip-ups. To pull up these instructions anytime, click ‘How to use’. It’s important to make sure you log the correct information to maximize the effectiveness of your MyQuit Band and MyQuit App. If you accidentally enter an incorrect slip-up, it’s easy to fix.

    Had a cigarette?

    • Slip-ups happen, don’t freak out.
    • Press and hold the central button.
    • Two lights will blink together to tell you it’s been logged.
  • To log a piece of Nicorette Gum or a Nicorette Lozenge, press and release the center button on your MyQuit Band. You’ll reminded about which button to press, so don’t worry about memorizing every function.

    Taken a piece of Nicorette Gum or a Nicorette Lozenge?

    • Good work for choosing these over a cigarette!
    • Press the central button
    • One light will blink to tell you it’s been logged.
  • The name and reference number of The MyQuit Band will appear on your MyQuit App screen once Bluetooth has found it. You will be prompted to confirm and “Pair” it.

  • The MyQuit Band may lose connection if your phone and the device are not close enough to one another. You will still be able to upload the details of your cravings and slip-ups once the two devices are within range, no data will be lost.

  • Yes! The MyQuit Band can record your entries even when your phone is out of range or out of power. The MyQuit Band will sync the saved data upon your next entry when your MyQuit App is open and your phone is within range. Alternatively, you can trigger a manual sync by pushing one of the side buttons on your MyQuit Band when your MyQuit App is open and your phone is within range.

  • You can reset your MyQuit Band by pressing the 3 buttons on your wristband simultaneously.

  • All log entries are editable through the app. Just click ‘tap here to edit’ under your entry.

  • The MyQuit Band is designed with a finite battery life and you may be at the end of your device lifetime. If your LED lights aren’t working on a new device, please call our consumer hotline at: XXXXX

  • The MyQuit Band is designed with a finite battery life. Blinking lights may be an indication that you’re at the end of your device’s lifetime.

  • Make sure that the Bluetooth setting is activated in your phone settings. On your MyQuit Band, press the two side buttons and the center button all simultaneously until you see the LED lights turning on. The lights indicate that your device is activated. If they do not appear, try a full reset by once more pressing the two side buttons and the center button all simultaneously. If your MyQuit Band still does not activate correctly, it may be faulty, so please call our consumer hotline at: XXXXX

MyQuit Band General Questions

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